Changing the Default Administration Password
Changing the default password (and username)* allows you to prevent unauthorized access to the administration page of your router.
Technical Support are unable to obtain your username and password.
If you forget your administration page login details, you will need to perform a factory reset to restore the default username and password of admin.
This will also clear any stored settings on your modem / router / VOIP ATA.
* - If supported by your model of modem / router.
Changing the default password
This guide will take you through the process of changing the password required to login to the administration page of your modem / router / VOIP ATA.
Navigate to http://192.168.20.1 in a web browser.
Enter admin as both the username and password and press the Login button.
If you have been asked for First Time Setup Wizard, choose No Thanks, take me to the Basic Interface.
Select the Switch to advanced View option at the bottom of the screen.
Select the Change Password from the Network Setup menu.
Enter admin as the username.
Enter the old password into the Old Password field.
Enter a new password into the New Password field.
Enter the new password once again into the Reconfirm field.
Press the Save button.
You will then be prompted to re-login to the administration page. Remember to use the new password (and username if you changed it) you have just entered.