NB16WV-03 - What if my mobile devices cannot connect to the wireless network?

What if my mobile device does not connect to the wireless network?

Some mobile devices, like smart phones and tablets, cannot connect wirelessly to the router. This is often caused by a compatibility issue of the mobile device with wireless security settings. This guide will take you through the steps to configure your router with the recommended wireless settings for mobile devices.

  1. Navigate to in a web browser.

  2. Enter admin for both username and password when prompted then click OK.

  3. If you have been asked for First Time Setup Wizard , choose No Thanks, take me to the Basic Interface.

  4. Click on the Switch to advanced view at the bottom of the page to view the advanced settings.

  5. Click on the Security menu then click the MAC Control option.

  6. Ensure that the Mac Address Control is Disabled or that the Enable tickbox is Unticked. This will allow wireless devices connect to your router without needing to type in the MAC Address. Note that you will still need to use a wireless security key to connect in most instances.

  7. Click on the Save button.

  8. Click on the Network Setup menu then click the Wireless 2.4GHz option.

  9. Ensure that the Network Authentication type is WPA-PSK. The example below shows the security or preshare key as a1b2c3d4e5. You will need the security key to connect your device to the wireless network.

  10. Click the Save button.

If you still cannot connect your mobile device using the WPA-PSK network authentication, use the WEP network authentication by following these steps:

  1. In the Wireless Settings, change the Authentication type to Open, change 802.1x to Disabled and change Encryption to WEP

  2. The current wireless security key is the WEP Key that is selected. In this example, the network key is the WEP Key 1 which is a1b2c3d4e5. You will need the security key to connect your device to the wireless network.

  3. Click the Save button.