NB504 - Wireless connectivity issue with Apple Mac

There have been some reports of Apple and Xbox hardware experiencing issues connecting to a number of different brands and models of modems / wireless routers after a recent update. In some cases, this can cause the modem or wireless router to restart whenever a wireless connection is started from either an Apple or Xbox device.

There are currently two workarounds in place for this issue:

  1. Change from using WEP to WPA-PSK or WPA-PSK2 Wireless security (recommended).
  2. Downgrade the firmware on your BP504UK.

Changing your Wireless security is the recommended resolution for this issue. For assistance with doing this, please refer to the guide available at the following address: Wireless Security Setup Guide

We are currently looking into this issue and hope to address it in a future firmware release.