Support - NTC-3000

The industrial-grade 3G Serial Modem (NTC-3000) supports serial data communications across a diverse range of machines and is ideal for SCADA use. It offers reliable performance, universal installation and remote control in any data telemetry environment.

Product Notice: End of Sale Announcement for NTC-3000

The NTC-3000 is no longer available for sale but will continue to be supported until February 18th, 2022.

The NTC-100 is a 4G LTE Cat M1 and Cat NB-IoT industrial grade serial modem. It has a smaller form factor than the NTC-3000, offers more features than the NTC-3000 and is compatible with global 4G cellular networks.

Guides & Manuals

Name Format File Size Last Modified
NTC-3000 Datasheet PDF 3.3 MB 10/05/2017
NTC-3000 User Guide PDF 1.91 MB 10/05/2017
NTC-3000 Quick Start Guide PDF 1.25 MB 10/05/2017
M2M Brochure PDF 3.86 MB 10/05/2017

Firmware

In order to provide the best possible user experience, please update your device to the latest firmware release. Please note that NetComm supports the last two official firmware releases only. If you have upgraded your device and are still experiencing difficulties, please contact us.

Name File Size Last Modified Release Notes
NTC-3000-01 Firmware Version 1.0.74 893.71 KB 21/04/2017 View
NTC-3000-02 and NTC-3000-03 Firmware Ver 1.0.72 23.63 MB 21/04/2017 View

Drivers

Name File Size Last Modified
NTC-3000 Series - Window Watcher utility 20.34 MB 19/06/2017
NTC-3000 Series - Mac Watcher utility 6.1 MB 19/06/2017

FAQs

Name Format File Size Last Modified
NTC-3000 - Is the NTC-3000 series a 3G serial modem? HTML - 21/04/2017
NTC-3000 - What are the port settings required for the NTC-3000 Series? HTML - 21/04/2017
NTC-3000 - What is the difference between circuit and packet switched data? HTML - 21/04/2017
NTC-3000 - Can the mini USB port be used to connect to legacy devices? HTML - 21/04/2017
NTC-3000 - Why can’t I connect an Ethernet (RJ-45) cable to the NTC-3000 Series? HTML - 21/04/2017
NTC-3000 Series - I am unable to send any AT commands to the NTC-3000? HTML - 21/04/2017
NTC-3000 Series - I only receive garbage text when sending AT commands to the NTC-3000? HTML - 21/04/2017
NTC-3000 Series - I am not able to access the NTC-3000 remotely? HTML - 21/04/2017
NTC-3000 Series - The NTC-3000 LEDs are not lighting up? HTML - 21/04/2017
NTC-3000 Series - The 3G LED is not switching on? HTML - 21/04/2017
NTC-3000 - I am receiving an ‘ERROR’ response from the NTC-3000? HTML - 21/04/2017
NTC-3000 - I am receiving an ‘ERROR (##)’ response from the NTC-3000 with an error code that I don’t understand? HTML - 21/04/2017