Authentication With ISP Test
| Pass: | Indicates that your username and password stored in the DSL modem has authenticated with ISP's network. |
|---|---|
| Fail: | Indicates that the DSL modem was unable to verify your username and password with ISP's network. |
If the test fails, follow the troubleshooting procedures listed below and rerun the diagnostics tests by clicking on the Rerun Diagnostic Tests button at the bottom of this page. If all the tests pass, close and restart your Web browser to access the Internet.
Troubleshooting:
Note: If Test PPP server connection fails, this test result displays N/A.
- After turning on your DSL modem, wait for at least one minute to establish a connection. Run the diagnostic tests again by clicking on the Rerun Diagnostic Tests button at the bottom of this page.
- If this is the first time you are configuring your DSL modem, your username and password are case sensitive; make sure your Caps Lock key on your keyboard is not enabled. When prompted to type your username, type your full email address.
- With the modem on, press the external reset button on the DSL modem for at least five seconds and release it, wait for it to completely restart, then close and restart your Web browser. This resets the DSL modem to its default settings. To reconfigure the modem, type your DSL Account username and password .
- If your DSL has been working properly for a long period of time and you are suddenly experiencing this problem, there may be a problem with the DSL network.You may need to wait from 30 minutes to a couple of hours, and if you are still experiencing this problem, try turning off the modem and wait 10 seconds and turn it back on. Wait a couple of minutes and if the DSL and PPP LEDs on the modem remain a solid color, close your Web browser and restart it. If the LEDs do not go solid, contact ISP Technical Support.
Contact ISP Technical Support if you have tried all of the above and still are experiencing a fail condition.